Refund Policy

Custom Boxes Lab

This Refund Policy explains how refunds are processed after a return, cancellation,
or approved claim. This policy applies to all orders placed through
 customboxeslab.com.

Refund Eligibility

Refunds are issued only under the conditions outlined below. Due to the
customized nature of our products, refunds are not guaranteed for all orders.

• Defective or Damaged Products: Eligible for refund or replacement after verification.
• Production Errors: Eligible if the final product does not match the approved design.
• Order Cancellations: Eligible only if the order is canceled before production begins.

For return eligibility and conditions, please review our
 Return Policy.

Non-Refundable Items

The following are not eligible for refunds:

• Orders approved by the customer and produced as per the final design
• Custom products without defects
• Minor color variations due to printing processes
• Orders reported after the allowed claim period

Damaged or Defective Orders

If you receive a damaged or defective product, you must notify us within
5 business days of receiving your order.

To process your claim, please provide:

• Your order number
• Clear photos of the damaged or defective items
• A brief explanation of the issue

Once verified, we may issue a refund, replacement, or partial refund at our discretion.

Order Cancellations

Orders may be canceled only before production begins. If cancellation is approved:

• A partial refund may be issued
• Design or setup fees may be deducted

Orders that have entered production are not eligible for cancellation or refund.

Refund Method & Timeline

Approved refunds are issued to the original payment method used at checkout.

• Refund processing time: 5–10 business days
• Bank or payment provider delays may vary

Contact Information

If you have questions or need assistance, please contact us:

Phone: (639) 389-5882

Email: sales@customboxeslab.com

Address: 744 Brick Row 2345 Richardson, TX 75081