Return Policy
Thank You for Choosing Custom Boxes Lab
We appreciate your business and want to ensure that you’re fully satisfied with your purchase. If you’re not completely happy with your order, please review the return and refund policy below. This policy applies to all orders placed through customboxeslab.com.
Return Window
- You may request a return within 30 days of receiving your order.
- To be eligible for a return, items must be unused, undamaged, and in their original packaging.
How to Return an Item
All returns are processed by mail.
- Contact our support team at sales@customboxeslab.com with your order number and the reason for return.
- Our team will review your request, confirm eligibility, and provide you with the return address.
- Securely package your items to avoid damage during transit.
Return Shipping Costs
- Customers are responsible for return shipping costs.
- You may use any reliable courier service with tracking. We recommend keeping your shipping receipt until the refund is issued.
Restocking Fee
- A $5 restocking fee will be deducted from your refund for each returned order.
- If the return is due to an error on our part (e.g., incorrect or defective item), this fee will be waived.
Refunds
- Once we receive and inspect your returned item, we will issue a refund to your original payment method within 5 business days.
- Please note that your bank or payment provider may take additional time to process the refund.
Non-Returnable Items
- Customized products
- Used or damaged products (unless defective upon arrival)
- Items returned without prior authorization
Need Assistance?
If you have questions or need assistance, please contact us:
Phone: (639) 389-5882
Email: sales@customboxeslab.com
Address: 744 Brick Row 2345 Richardson, TX 75081