Refund Policy

This Refund Policy applies to all orders placed through customboxeslab.com and explains when refunds, replacements, or other resolutions may be available.

1. Refund Eligibility

Refunds may be considered only under the following circumstances:

• The products arrive damaged during shipping.
• The products contain verified manufacturing or printing defects.
• The delivered products differ significantly from the artwork approved by the customer.
• The order is cancelled before production begins.

All refund requests are subject to review and approval by our customer support and quality assurance team.

2. Non-Refundable Orders

Refunds cannot be issued for:

• Custom products manufactured according to the customer's approved artwork.
• Orders cancelled after production has started.
• Minor color variations caused by monitor displays, lighting conditions, or commercial printing processes.
• Minor size variations within standard manufacturing tolerances.
• Customer-approved spelling mistakes, artwork errors, incorrect dimensions, or incorrect information.
• Claims submitted after the permitted claim period.

3. Damaged or Defective Products

If your order arrives damaged or contains a manufacturing defect, please notify us within 48 hours of delivery.

To help us review your claim, please provide:

• Your order number.
• Clear photographs of the damaged or defective products.
• Photographs of the shipping carton and packaging.
• A brief explanation of the issue.

Our Quality Assurance team will carefully review your claim and respond as quickly as possible. If your claim is approved, we may offer a replacement, partial refund, full refund, or another appropriate resolution depending on the circumstances.

4. Order Cancellations

Orders may be cancelled only before production begins.

If artwork preparation, structural design, or setup work has already been completed, applicable design or setup charges may be deducted from the refund amount.

Orders that have entered production cannot be cancelled or refunded because they are manufactured specifically for each customer.

5. Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

Refund processing typically requires 5–10 business days. The exact time may vary depending on your bank or payment provider.

6. Claim Review Process

Every refund request is reviewed individually by our customer support and production team.

We may request additional photographs, product details, or other supporting information before making a final decision. Submitting a refund request does not automatically guarantee approval.

7. Contact Us