Shipping Policy

Shipping timelines provided on this page are estimates and may vary depending on production schedules, shipping carriers, weather conditions, and other factors beyond our control.

1. Shipping Coverage

We offer Free Standard Shipping throughout the United States on all orders.

For international orders, please contact our team before placing your order to confirm shipping availability, delivery options, shipping charges, and estimated transit times.

2. Shipping Costs

Standard shipping within the United States is provided at no additional cost. Additional charges may apply for expedited shipping or special delivery services.

3. Order Processing

Orders enter production after artwork approval, when applicable, and successful payment confirmation.

Standard order processing typically requires 1–2 business days before production begins.

4. Production & Delivery Time

Production typically requires 4–6 business days after artwork approval and payment confirmation.

Once your order has shipped, standard delivery within the United States typically takes 3–4 business days. Actual transit times may vary depending on the carrier, destination, weather conditions, and other factors beyond our control.

5. Order Tracking

Once your order has shipped, we will send a shipment confirmation and tracking number by email. If you do not receive tracking information, please contact us at sales@customboxeslab.com.

6. Shipping Delays

Shipping delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Carrier delays or transportation disruptions
• Public holidays
• Customs inspections for international orders
• Unexpected operational or production delays

Delivery dates are estimates and cannot be guaranteed once a shipment has been handed over to the carrier.

7. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information. Custom Boxes Lab is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses supplied by the customer.

8. Damaged Shipments

If your shipment arrives damaged, please:

• Take clear photographs of the package and damaged products.
• Keep the original packaging materials.
• Contact us as soon as possible with your order number and supporting photographs.

We will review the reported issue according to our Return Policy.

9. Lost Shipments

If your shipment appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact our support team. We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.

10. Contact Us