Frequently Asked Questions
Answers about custom quotes, the quote reservation fee, production, shipping, returns and payment. Still have a question? Contact us.
How is the price of custom boxes calculated?
Every order is made to your specifications, so the price depends on size, quantity, material, printing and finishing. We send you a written quotation with the price for your quantity before anything is produced.
What is the $0.10 shown on product pages?
It is an optional quote reservation fee that lets you reserve a custom packaging request online. It is not the price of the boxes. Where applicable, it is adjusted toward your final approved order. See our Payment Policy.
What is the minimum order quantity (MOQ)?
We offer low minimum order quantities. The exact minimum depends on the box style, material and printing method, and it is stated in your quotation.
How long do production and delivery take?
Order processing takes 1–2 business days and production 4–6 business days after artwork approval and payment confirmation. Standard delivery within the United States typically takes 3–4 business days after shipping. Rush orders are available on request.
How much does shipping cost?
Standard shipping within the United States is free on custom packaging orders. The Sample Kit is free and carries a $50 shipping & handling charge. For international orders, please contact us before ordering. See our Shipping Policy.
Can I see a sample before ordering?
Yes. You can request our Sample Kit (free, $50 shipping & handling). For your own design we provide a flat artwork proof or 3D digital mockup, and a physical sample is available on request.
Which payment methods do you accept?
Card payments (credit and debit) processed securely by Stripe. We do not store your full card details.
Do I approve the design before production?
Yes. Production only starts after you approve the quotation and the artwork proof. Please check dimensions, spelling and colors carefully, because approved artwork is printed as approved.
Can I return custom boxes?
Return requests must be made within 30 days of delivery by email. Return shipping is paid by the customer and a $5.00 restocking fee is deducted from approved refunds, which are issued to the original payment method within 3–5 business days. Full details: Return Policy and Refund Policy.
What if my order arrives damaged or misprinted?
Email us within 30 days of delivery with your order number and photos of the items and packaging, and keep the original packaging. We will review the issue under our Return Policy.
Can I change or cancel my order?
Contact us as soon as possible, ideally before approving your artwork proof. We will confirm in writing whether a change or cancellation is still possible and which refund, if any, applies.
How can I contact Custom Boxes Lab?
Email sales@customboxeslab.com, call (469) 649-8706, or use our contact form. Address: 3680 Roosevelt Dr, Frisco, TX 75034, US.