Return Policy

Please review this Return Policy carefully before placing your order.

1. Return Eligibility

Customers may request a return within 30 days of delivery for eligible orders only.

Returns are accepted only in the following situations:

• The products were damaged during shipping.
• The products contain verified manufacturing defects.
• The delivered products do not match the artwork approved by the customer.
• The incorrect products were shipped due to our error.

All return requests are subject to inspection and approval by our Quality Assurance team.

2. Non-Returnable Products

The following items are not eligible for return:

• Custom manufactured packaging produced according to customer-approved artwork and specifications.
• Products without verified manufacturing defects.
• Minor color variations caused by monitor settings or standard commercial printing processes.
• Minor size variations within accepted manufacturing tolerances.
• Products damaged due to misuse, improper storage, or improper handling after delivery.
• Claims submitted after the 30-day return period.

3. Return Request Process

If your order qualifies for a return, please contact our Customer Support team within 30 days of delivery.

To help us review your request quickly, please provide:

• Order number
• Clear photographs of the products
• Photos of the shipping carton (if applicable)
• A detailed explanation of the issue

Our Quality Assurance team will review your request and provide return instructions if the claim is approved.

4. Return Shipping

If a return is approved due to a verified manufacturing defect, shipping damage, or our fulfillment error, Custom Boxes Lab will provide return instructions. Returns sent without prior authorization may not be accepted.

5. Inspection & Resolution

All returned products are inspected upon receipt. After inspection, we may provide a replacement, reprint, partial refund, full refund, or another appropriate resolution based on the nature of the verified issue.

6. Related Policies

For additional information regarding refund eligibility, cancellations, and payment terms, please review our Refund Policy and Terms of Service.

7. Contact Us