Terms & Conditions

Welcome to Custom Boxes Lab. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services available through https://customboxeslab.com .

These Terms apply to all visitors, customers, and users of our website. If you do not agree with any part of these Terms, please discontinue using our website and services.

1. Acceptance of Terms

By accessing or using this website, requesting quotations, submitting artwork, placing an order, or communicating with our team, you acknowledge that you have read, understood, and agreed to these Terms of Service as well as our Privacy Policy.

These Terms constitute a legally binding agreement between you and Custom Boxes Lab.

2. About Our Services

Custom Boxes Lab specializes in manufacturing custom printed packaging solutions for businesses across various industries.

Our services include custom packaging design, structural development, printing, finishing, manufacturing, and delivery of packaging products according to customer specifications.

Product images displayed on our website are intended as design examples. Final products may vary slightly depending on materials, printing methods, finishes, and production requirements.

3. Quotations

All quotations provided by Custom Boxes Lab are based on the information supplied by the customer, including dimensions, materials, printing specifications, quantities, finishing options, and shipping destination.

Quotes remain valid only for the period specified within the quotation and may change due to fluctuations in material costs, shipping rates, or production requirements.

4. Orders

An order is considered confirmed only after written approval of the quotation, artwork, and payment requirements where applicable.

Customers are responsible for reviewing all proofs, specifications, quantities, colors, dimensions, and spelling before providing final approval.

Once production begins, changes or cancellations may not be possible.

5. Artwork Approval

Customers are responsible for reviewing and approving all digital artwork proofs before production begins.

Custom Boxes Lab is not responsible for printing errors, spelling mistakes, layout issues, or color discrepancies that have been approved by the customer during the proofing process.

6. Production Time

Production begins only after artwork approval and receipt of any required payment.

Estimated production and delivery times are provided for guidance only and may vary due to production schedules, material availability, shipping carriers, weather conditions, or other circumstances beyond our control.

7. Shipping & Delivery

Delivery estimates are not guaranteed unless specifically agreed upon in writing.

Risk of loss transfers to the customer once the shipment has been handed over to the shipping carrier.

Customers should inspect shipments upon delivery and report any visible shipping damage promptly.

8. Pricing

Prices displayed on our website or quotations are subject to change without prior notice.

Pricing errors, typographical mistakes, or system errors may be corrected at any time before order acceptance.

9. Payment

Payment terms may vary depending on the project, order value, and customer account status.

Payments are processed securely through trusted third-party payment providers.

We do not store or process customer credit or debit card information directly.

10. Order Acceptance & Cancellation

We reserve the right to refuse, decline, or cancel any order at our sole discretion, including but not limited to product availability, pricing errors, suspected fraud, incomplete information, or legal compliance requirements.

If payment has already been received for an order that cannot be fulfilled, an appropriate refund will be issued in accordance with our Refund Policy.

11. Refund Policy

Refund requests are handled in accordance with our Refund Policy. Due to the custom nature of our products, refunds are generally not available once production has started or artwork has been approved.

If an order qualifies for a refund, it will be processed using the original payment method whenever possible.

12. Intellectual Property

All website content, including text, graphics, logos, product images, designs, icons, software, and other materials, is the property of Custom Boxes Lab or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, or used without our prior written permission.

13. User Conduct

By using our website, you agree not to:

• Use the website for unlawful purposes.
• Upload malicious software or harmful code.
• Attempt unauthorized access to our systems.
• Interfere with the website's operation or security.
• Copy or misuse our intellectual property.
• Provide false or misleading information.

14. Third-Party Services

Our website may contain links to third-party websites or services. We do not own or control these websites and are not responsible for their content, policies, or practices. Your use of third-party services is entirely at your own risk.

15. Disclaimer

All products and services are provided on an "as available" basis. While we make reasonable efforts to provide accurate information and high-quality products, we do not guarantee that our website will always be error-free, uninterrupted, or completely secure.

Product colors displayed on digital screens may vary slightly from the final printed product due to monitor settings, printing processes, and material differences.

16. Limitation of Liability

To the maximum extent permitted by law, Custom Boxes Lab shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services. Our total liability shall never exceed the amount paid for the applicable order.

17. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

19. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Any revisions will become effective immediately upon posting on this page. Continued use of our website after changes are published constitutes acceptance of the updated Terms.

20. Contact Information