Terms & Conditions

Welcome to Custom Boxes Lab. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services available through https://customboxeslab.com.

These Terms apply to all visitors, customers, and users of our website. By using our website or services, you agree to these Terms.

1. Acceptance of Terms

By accessing or using this website, requesting a quotation, submitting artwork, placing an order, or communicating with our team, you acknowledge that you have read and agreed to these Terms and our Privacy Policy.

2. About Our Services

Custom Boxes Lab specializes in custom printed packaging solutions for businesses across various industries.

Our services include custom packaging design, structural development, printing, finishing, manufacturing, and delivery according to customer specifications. Product images shown on our website are examples, and final products may vary slightly due to materials, printing methods, finishes, and production requirements.

3. Quotations

Quotations are based on the information provided by the customer, including dimensions, materials, printing specifications, quantities, finishing options, and shipping destination.

Quotes remain valid for the period stated in the quotation and may change due to changes in material costs, shipping rates, or production requirements.

4. Orders

An order is confirmed after approval of the quotation, artwork, and applicable payment requirements.

Customers are responsible for reviewing all proofs, specifications, quantities, colors, dimensions, and spelling before final approval.

5. Artwork Approval

Customers are responsible for reviewing and approving all digital artwork proofs before production. Custom Boxes Lab is not responsible for printing errors, spelling mistakes, layout issues, or color discrepancies that were approved by the customer.

6. Production Time

Production begins after artwork approval and receipt of any required payment. Estimated production and delivery times are provided as guidance and may vary due to production schedules, material availability, shipping carriers, weather, or other circumstances beyond our control.

7. Shipping & Delivery

Delivery estimates are not guaranteed unless specifically agreed upon in writing.

Customers should contact Custom Boxes Lab promptly if there is an issue with an order, in accordance with our Return Policy.

8. Pricing

Prices displayed on our website or provided in quotations may change without prior notice. Pricing, typographical, or system errors may be corrected before order acceptance.

9. Payment

Payment terms may vary depending on the project, order value, and customer account status.

Payments are processed securely through trusted third-party payment providers. Custom Boxes Lab does not directly store customer credit or debit card information.

10. Order Acceptance & Cancellation

We may refuse, decline, or cancel an order due to product availability, pricing errors, suspected fraud, incomplete information, or legal or operational requirements.

Any eligible refund will be handled according to our Refund Policy.

11. Refunds & Returns

Returns and refunds are handled according to our Return Policy and Refund Policy. Both defective and non-defective custom products may be returned within the 30-day return window, subject to the terms of those policies.

12. Intellectual Property

All website content, including text, graphics, logos, product images, designs, icons, software, and other materials, is owned by Custom Boxes Lab or its licensors and is protected by applicable intellectual property laws.

No website content may be copied, reproduced, distributed, modified, or used without prior written permission from Custom Boxes Lab.

13. User Conduct

By using our website, you agree not to:

• Use the website for unlawful purposes.
• Upload malicious software or harmful code.
• Attempt unauthorized access to our systems.
• Interfere with the website's operation or security.
• Copy or misuse our intellectual property.
• Provide false or misleading information.

14. Third-Party Services

Our website may contain links to third-party websites or services. Custom Boxes Lab does not control or accept responsibility for their content, policies, or practices.

15. Disclaimer

Our website and services are provided on an "as available" basis. While we make reasonable efforts to provide accurate information and quality products, we do not guarantee that the website will always be error-free, uninterrupted, or completely secure.

Product colors shown on digital screens may vary from the final printed product due to monitor settings, printing processes, and material differences.

16. Limitation of Liability

To the maximum extent permitted by law, Custom Boxes Lab shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services. Our total liability shall not exceed the amount paid for the applicable order.

17. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Texas, United States.

19. Changes to These Terms

We may update or modify these Terms at any time. Updated Terms become effective when posted on this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

20. Contact Information