Refund Policy

This Refund Policy applies to orders placed through customboxeslab.com. Refunds are available for approved returns of both defective and non-defective products.

1. Refund Eligibility

Refund requests must be submitted within 30 days of delivery. Approved returns may qualify for a refund according to the terms of our Return Policy.

2. Refund Request

To request a refund, contact our Customer Support team at sales@customboxeslab.com within 30 days of delivery.

Please provide your order number and a brief description of the return request.

3. Return Shipping & Restocking Fee

Approved returns must be sent by mail according to the return instructions provided by Custom Boxes Lab. Return shipping costs are the customer's responsibility.

A flat $5.00 restocking fee will be deducted from the approved refund amount.

4. Refund Processing

Approved refunds are issued to the original payment method within 3–5 business days. Your bank or payment provider may require additional time to post the refund.

5. Return Eligibility

Both defective and non-defective custom products may be returned within the 30-day return window, subject to the terms of our Return Policy.

6. Contact Us