Privacy Policy

At Custom Boxes Lab ("we," "our," or "us"), accessible from https://customboxeslab.com , we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Fill out a contact form
• Request a custom quote
• Place an order
• Subscribe to marketing emails
• Communicate with us by email or phone

We may collect the following information:

• Full Name
• Email Address
• Phone Number
• Billing & Shipping Address
• Order Details & Packaging Specifications
• Payment-related information (processed securely by third-party payment providers)

We do not store or process your credit or debit card information directly.

2. Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP Address
• Browser Type & Version
• Pages Visited
• Time Spent on the Website
• Referring URLs
• Device Type

This information is collected through cookies and analytics tools to improve website performance and user experience.

3. How We Use Your Information

• Process and fulfill your orders
• Respond to quote requests and inquiries
• Provide customer support
• Improve our website, products, and customer experience
• Send promotional emails (only with your consent)
• Prevent fraud and protect our services

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic
• Understand visitor behavior
• Improve website functionality and performance

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties, including:

• Secure Payment Processors
• Shipping & Logistics Providers
• Analytics & Marketing Service Providers
• Government or Legal Authorities when required by law

6. Data Security

We use SSL encryption, secure HTTPS connections, and reasonable administrative safeguards to help protect your personal information against unauthorized access, disclosure, or misuse.

While we take appropriate security measures, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Data Protection Rights

• Request access to your personal information
• Request correction or deletion of your information
• Opt out of marketing communications
• Withdraw consent at any time

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, security, or content.

10. Children's Privacy

We do not knowingly collect personal information from children under the age of 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated effective date.

12. Contact Us