Shipping Policy

Shipping timelines provided on this page are estimates and may vary depending on production schedules, shipping carriers, weather conditions, and other factors beyond our control.

1. Shipping Coverage

We proudly offer Free Standard Shipping throughout the United States on all orders.

For international orders, please contact our team before placing your order to confirm shipping availability, delivery options, shipping charges, and estimated transit times.

2. Shipping Costs

Standard shipping within the United States is provided at no additional cost. Customers only pay for the products ordered unless expedited shipping or special delivery services are requested.

3. Order Processing

Orders enter production after artwork approval (if applicable) and successful payment confirmation.

Standard order processing typically requires 1–2 business days before production begins.

During peak seasons or periods of high order volume, processing times may be slightly longer. If a significant delay occurs, we will notify you as soon as possible.

4. Production & Delivery Time

Production typically requires 4–6 business days after artwork approval and payment confirmation. Once shipped, delivery generally takes an additional 3–4 business days within the United States.

Once your order has been shipped, delivery normally takes 3–4 business days within the United States, although actual transit times may vary by shipping carrier and location.

5. Order Tracking

Once your order has been shipped, we will send your shipment confirmation along with a tracking number via email.

If you have not received your tracking information within 48 hours after shipment, please contact us at sales@customboxeslab.com.

6. Shipping Delays

Shipping delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Carrier delays or transportation disruptions
• Public holidays
• Customs inspections (international orders)
• Unexpected operational or production delays

While we work closely with trusted shipping partners, delivery dates cannot be guaranteed once a shipment has been handed over to the carrier.

7. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information. Custom Boxes Lab is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses supplied by the customer.

8. Damaged Shipments

If your shipment arrives damaged, please:

• Take clear photographs of the package and damaged products.
• Keep all original packaging materials.
• Contact us within 48 hours of delivery with your order number and supporting photographs.

We will review your claim promptly and work with you to determine the most appropriate resolution.

9. Lost Shipments

If your shipment appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact our support team. We will work directly with the shipping carrier to investigate the shipment and provide updates whenever possible.

10. Contact Us